Services: Stabilising SAP Operations
In a volatile economy, SAP support teams rarely fail with a bang. They atrophy in silence, backlogs spiral, decision-making stalls, and your high-performers eventually run on fumes. I provide the operational grip needed to restore tempo and secure your delivery roadmap.
The 48-Hour SAP Operational Stress Test
The Rapid Diagnostic
If your dashboards are green but the "feel" in the department is red, you have a visibility problem. I provide a fixed-fee, high-velocity audit to find the friction before it becomes a failure.
The Focus: Identifying "Single Points of Failure" and Key Person Dependencies.
The Audit: A review of incident resolution flows, backlog ageing, and team morale.
The Output: A Red/Amber/Green Risk Report and a 30-day stabilisation roadmap.
Best for: CIOs who suspect their S/4HANA timeline is at risk due to "legacy firefighting.
Fractional SAP Support Leadership
The Operational Intervention
You don’t need a full-time hire; you need a safe pair of hands to take accountability for the function while the business stays on course. I step in for 2–6 months to lead your in-house team or manage your AMS partners.
The Focus: Backlog eradication, vendor governance (Level 4 Support), and budget optimization.
The Method: Applying "RAF-grade" discipline to daily stand-ups and delivery cadence.
The Result: A return to predictable delivery and a 60% gross margin mindset.
Best for: Organisations facing hiring freezes or those in the "dip" of a major transformation.
The "Retention & Succession" Intensive
The Legacy Framework
With industry attrition at 37%, your biggest risk is losing your top 5% of talent. I apply my proven framework (which delivered 94% retention for a 670+ person global team) to your leadership bench.
The Focus: Mentoring technical leads into operational commanders.
The Method: Succession readiness mapping and "Flight Risk" mitigation.
The Result: A self-sustaining leadership culture that doesn’t depend on external interims.
Best for: CFOs looking to protect the ROI of their existing payroll during a restructure.
Why This Model Works
Unlike traditional consultancies that sell "discovery journeys," I sell Interventions.
Speed: I can be on-site or remote within 72 hours.
Scale: I have managed $63M budgets, and I understand the financial stakes.
Security: As a Fellow of the CMI and the Institute of Leadership, my methodology is peer-reviewed and operationally proven.
““In difficult situations, I could always rely on Gordon’s outstanding knowledge... his communication skills helped manage even the most difficult situations.” ”
“Gordon built the most successful and accomplished team of SAP engineers I have ever worked with... he perfected the art of creating a sustainable, high-performing work environment in a fully remote world.”
“Invaluable... his level of knowledge in SAP products helped us with prospects to close deals.”
“Gordon’s impact was far-reaching, not only in terms of business outcomes but also in creating a workplace culture that values respect, innovation, and continuous improvement.”
“Gordon actively supported my progression into Team Lead and management roles. He listened, advocated for the team, and created space for honest conversations and confident decision-making”